When booking flights, Concur is not passing my frequent flier number and status to the airline.

[Melstien]

When booking flights, Concur is not passing my frequent flier number and status to the airline.   This started when Concur updated their user interface a few months ago.   This is causing me to not be upgraded or being able to select upgraded seats.

[KevinD]

@Melstien are you able to see your booking on the airline website and in their app?

[Melstien]

Great question.   No it did not show up on my airline app.   I was able to manually import it but even then it acted unusual.   When imported it still did not allow me to select upgraded seats or allow for first class waitlist.    This is specific for United Airlines.

[KevinD]

@Melstien these situations are tricky. Concur Travel doesn't do upgrades or list travelers for first class as that is done through the airline and status of the traveler. 

I don't know if I've been told a full-proof answer to this issue. Have you spoken with your company's travel agency about this?

[Webster99]

One of my users is having this same issue. @KevinD Have you identified a possible solution?

[KevinD]

@Webster99 unfortunately, I haven't. Is it their frequent flyer number or status that isn't being passed, or both?

[SMITHAP]

Hi, any feedback on this issue. We are seeing this issue for American Airlines for many of our users.