We're sorry - link busy -retry in 3 minutes. Unable to process this reservation

[JennyTaylor]

I've attempted to book an hotel for over a week now and the system just returns this error repeatedly. Please help. I've tried different browsers but with no success. 

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We're Sorry...

We encountered an issue that prevented us from completing your request.

We were unable to book your hotel due to the following error from the reservation system:

			
LINK BUSY - RETRY IN 3 MINUTES
UNABLE TO PROCESS THIS RESERVATION. TRY AGAIN *

[Isaac_Walton · Accepted solution]

Asked a very similar question to the IBM concur support email :- IBMTravelSupport@amexgbt.com 
Got this reply,
Thank you for your email.  The 2025 IBM rates have not been fully loaded at this time, which is most likely the cause of the error.  You may want to wait until later in the year to book the IBM rate or you can book a non-IBM rate now and try to change it to an IBM rate once they are fully loaded.  If you choose this option, please make sure you are aware of the cancellation policy of the non-IBM rate to ensure you can change/cancel it later without incurring a fee.
I tried booking again using a room that isn't discounted with IBM rates and managed to get it to work.
Hope this helps