Unwanted email itineraries auto send

[Wpcarroll2024]

Hello Community!

For no reason that I can find my manager receives full itinerary emails with .ics attachments and it is a problem.  She uses auto calendar import in Outlook for her own travel but my travel is constantly importing and blocking her calendar - unwanted.

There is no profile setting that I can find in Concur that has her email listed and there are no notification settings that indicate her email would be in the ‘to’ line.  None of my peers have this issue.

Any idea how to delete her email from ongoing itinerary emails?

[KevinD]

@Wpcarroll2024 I took a look and didn't see anything either. I posted this internally to see if someone else can ascertain what is causing your itinerary to be sent. I'll let you know if they find anything. 

[KevinD · Accepted solution]

@Wpcarroll2024 a few questions for you:

1. Do you have the PNR for one of the trips you booked that was sent to your manager?

2. Does this happen with every trip you book?

3. How long has this been happening?

[Wpcarroll2024]

Was able to work with our concur admin who indicated there was an error that caused itineraries to be sent out to approvers.  This was fixed and I'm good now.

[CBH1305]

Hello!  Can you tell me what the fix was for this?   We are having this issue as well that just started this week.   An executive is now receiving  emails on travel that he approves called "travel notification" that is populating in his calendar.   He had not been receiving these emails in the past and is causing much confusion on his calendar.

[lwelsh]

I'm curious about the fix as well. I was told at the Fusion Conference that the emails we now receive from a variety of concur addresses cannot be turned off. Somone suggested working with our internal IT team to push a companywide rule change that blocks those emails or routes them to junk. I don't know if this helps but under company settings, you can see the option to "Limit emails for Arrangers and Approvers to Email 1". That change helped my executive team who had their personal emails in their concur account which was resulting in things flowing through to calendars that they did not want. I was told it cannot be turned on and off for individual users, it's a companywide setting. Hope some of that helps!

[wheelam]

Hi - where are you finding company settings and I have joined this forum/community for one specifc question - which I will post separately too.   As a PA when I book trips via concur online and AMEX GBT over the phone we automatically receive the trip to our outlook calendar.  The ISSUE is that the 'traveller' receives the invite through as PRIVATE so as the PA we are not able to see the details, move, amend or delete that trip, even if the trip/flight is changed or cancelled the PRIVATE invite says in their calendar.  Sometimes they receive 2 copies of that trip, so move the flight time, add my own entry manually so I can see what the flight is - there are 5 full day invites in the calendar.   Do you CONCUR, know how to remove sending the itinerary through to the traveller as PRIVATE? Thank you

[KevinD]

@wheelam I take it you read my reply to your private message about this, correct? If so, would you mind sharing it here in this thread as it might help others in the future.