We have a designated credit card that we intended to roll out to our employees who do not have a company credit card. This is our 'BTA' card. We are finding that anytime an employee books a hotel through Concur Travel, and the hotel charges the card on file, when the transaction hits Concur, it becomes unassigned. We have tried working with our credit card company and Concur/Concur Travel to identify a solution to assign these transactions to the right employee. It seems that no one has an answer or knows how to resolve this. We think it may be because the hotel is not including the traveler name when they charge the travel card on file, so there is no way to know who it belongs to once it becomes unassigned. Has anyone else experienced this? Does anyone have experience with the BTA card and know how to resolve this?
