I am unable to recall the full travel receipts from my recent trips this year. Following what I can find on the support page, I enabled e-receipts for my account and verified my email again but I still cannot open those trip receipts via Concur.
On the landing page I do not have the option to select Expenses but that might be related to a company setting.
On a trip from earlier this year in February I am able to view the Itinerary with an itemized receipt list.
However on my recent trips I do not have these options for generating an itemized itinerary. The itinerary I can generate is not detailed and itemized like the February trip.
A trip I canceled shows $0 cost and I cannot review the original price of the tickets.
A trip I did take, and had flights rescheduled due to a delay, shows an error and I cannot generate an itemized Itinerary.
The latest trip I took I was able to get an email copy of the itemized itinerary but I cannot generate it via the Concur portal.
For my company's expense reports and auditing I need to be able generate these records.
@ejkline from your first screenshot, I can see that you do not have access to Concur Expense where you would be able to view your itinerary items as separate expenses and also be able to create expense reports.
I don't know if your company uses Concur Expense and the permission just hasn't been granted to you or what the situation is.
I would suggest calling your company't travel agency to see if they can send you over your trip details. They might be able to provide it to you.
Thank you,
Kevin
SAP Concur Community Manager
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@ejkline from your first screenshot, I can see that you do not have access to Concur Expense where you would be able to view your itinerary items as separate expenses and also be able to create expense reports.
I don't know if your company uses Concur Expense and the permission just hasn't been granted to you or what the situation is.
I would suggest calling your company't travel agency to see if they can send you over your trip details. They might be able to provide it to you.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
