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For the last year, when booking a rental car through concur I had the option to select a payment method (like you do for flights/hotels). Now it just says "payment is not required at this time" and there's nowhere to select a credit card for the transaction. As a result, I'm getting emails from concur that say the following:
Title: CREDIT CARD MISSING – URGENT ACTION REQUIRED
Body:
Dear Business Traveler, |
I am now having to call amexGBT to add my credit card manually for each rental car booking. All of my credit card info is in concur, I just used it to book a flight and hotel. Not sure why this is happening or how to resolve it.