This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Unable to save Date of Birth
Hi,
I am trying to book travel and I need to enter my Date of Birth into Concur as part of the TSA required information. However, whenever I enter, it always does not save, displays this error message and is telling me to contact Concur support. Who can assist with this? Thanks!
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@alinapeng Thank you for reaching out. I am sorry you are having issues with saving your TSA information to your profile. Please contact your Concur Admin to have an Authorized Support Contact to open a Concur Support Case for investigation. Please tag me with @ and my user name with additional questions or confirmation of resolution.
Thank you,
Tricia Whipps
SAP Concur Select Care Community Moderator
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@alinapeng in looking at your profile, it appears you are to choose a company location in the Work Address field. Also, any place you see a State/Province field, use the two letter abbreviation. I do see you have New York listed in one of the fields, rather than NY. Give that a try and see if the message goes away when you save.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@alinapeng I just went into your profile and it looks like your DOB has been saved. Please advise if you have any more issues.
Thank you,
Tricia Whipps
SAP Concur Select Care Community Moderator
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @TriciaW , I just logged in and I still saw no DOB under "TSA Secure Flight" section, and I keep getting the error message when I try to input it. I was wondering how it looks on your end?
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@alinapeng The screenshot shows that the Date of Birth (masked) has saved. I don't see any other Required Fields that have been left unpopulated. I do see the error in the Blue box above, so were you adding anything else to your profile that you don't show populated?
Thank you,
Tricia Whipps
SAP Concur Select Care Community Moderator
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi @TriciaW , ah ok, I didn't realize the DOB was masked – I just kept thinking it did not input. No, I wasn't adding anything else to my profile other than the DOB, so the combination of the error message and the asterisks made me think the DOB didn't input.
So you are for sure confirming that the DOB has saved and I can essentially ignore the error message? Thanks.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@alinapeng . The DOB information has been saved, just masked so we cannot see it. As for the error message, I would advise to have your Admin open a Support case with that Error message including the correlation ID so they can look at the logs to be sure nothing was not saved.
Thank you,
Tricia Whipps
SAP Concur Select Care Community Moderator