Greetings,
I am on international travel to Bologna from the United States and I had made the reservation for flights and hotel in March for a June trip.
First, my connecting flight from FRA to BLQ was cancelled without any notice and it was a hassle for me to get myself rebooked on a flight to Bologna (which was 9 hours later). During the process of rebooking, and FCM agent (travel agency) communicated that my hotel booking was cancelled as well, which left me without a place to stay for the night.
I had booked a hotel from June 2nd to June 4th by creating a separate trip and that worked. From June 4th to June 9th, I tried to modify my existing trip to Bologna and book a hotel. At the time of booking, it returned an error message " You are not allowed to make changes to the trip at this moment". As a result, I did not continue with hitting the Finalize Trip button and was under the impression that I did not have a hotel booking for June 4th to June 9th.
I proceeded to create a new trip from June 4th to June 9th and booked another hotel, and I hit the Finalize Trip button this time.
However, it turns out that CONCUR had made both those reservations, and now when I am trying to cancel one I am being forced to pay a penalty of the full booking charges, as the reservations were non refundable.
It is completely unfair and unethical to have authorized a booking without me hitting the Finalize Trip button and when there was an explicit error saying that I can not modify my trip. I am being forced to shell out $1500 from my pocket for something I did not authorize.
I request you to please look into this and help me resolve this issue without having to pay a penalty.
Thanks
