Trying to reserve a car

[klw102070]

I am trying to reserve a car for travel and I wanted to know what this means.  I keep getting this error message.

[KevinD]

@klw102070 do you have a Hertz Gold rewards number? If so, was it entered correctly on your Concur Travel Profile? If you do have a Hertz reward number, does the name on your Hertz profile match the name on your Concur Travel Profile. 

Give those things a check and let me know what you find.

[rvbrooks]

@KevinD I tried what you suggested and I am still getting the same error. I even deleted the Hertz rewards info from the profile and I am still getting that message.

[KevinD]

@rvbrooks that is odd. I would suggest calling your company's travel agency to: 1. Get the booking done and 2. to ask if they can see any issue from their end.

[PoojaKumatkar]

Hi @rvbrooks , @klw102070 ,

Can you try below suggested steps and check whether it works for you. Attaching screenshot for your further reference.

[rvbrooks]

Hi Kevin. I am having the same issue today. I am asking my manager to check his Hertz account to see if the name listed matches what is in Concur profile.

[PoojaKumatkar]

Hi @rvbrooks , @klw102070 ,

Can you try below suggested steps and check whether it works for you. Attaching screenshot for your further reference.