Trying to finalize a select flight itinerary, getting error gds-20002

granade · ‎Mar 27, 2025

I've been able to book in the past without issue, nothing has changed. this is the issue I see:

An error has occurred with your booking. Start a new search and try again.

Error Code: gds-20002

Correlation ID: 46a9d6c2-8cf3-440a-95a9-f04621b33727

KevinD · ‎Mar 31, 2025

@granade this is a GDS errors, so we don't really have a concrete answer. I would suggest calling your travel agency to get the booking completed.

Thank you,
Kevin
SAP Concur Community Manager
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RbreenDC

@KevinD - Is there any followup Concur users can do when GDS errors occur? Can they indicate a broader problem?

KevinD

@RbreenDC my best suggestion would be for them to follow up with the travel agency to see if the agency can provide any details. Also, they might need the travel agency to do the booking if the GDS error keeps persisting.

Also, users could report this to their travel admin who could submit the error code and correlation ID to Concur Support to see if Support can narrow down the issue.

Thank you,
Kevin
SAP Concur Community Manager
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