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wkane1
New Member - Level 1

Travel Credits issued prior to name change

I had travel credits issued prior to my wedding. Due to a name change, I am unable to access these credits. United's customer service suggests that I book a flight in my previous name and then ask to have my name changed on the ticket. This seems like risky to me. Anyone have any suggestions? 

1 REPLY 1
KevinD
Community Manager
Community Manager

@wkane1 calling your travel agency is probably the best option to verify if United's suggestion will work. If you use all the credits, then this would be a one-time thing. If not, then you would just need to do this until all the credits are used. 


Thank you,
Kevin
SAP Concur Community Manager
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