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Hello
We have travel integrated into our request workflow. When a traveller selects a fare option the airline provides a purchase-by deadline; if the deadline passes the fare is lost. Two points are causing repeated operational friction:
Could you please advise on the following?
Impact: This behaviour leads to lost fares, cancelled requests, rework for travellers and approvers, delays and unexpected higher cost. Ultimately, it creates frustration across the end user base, which is viewed as a Concur system issue rather than an airline issue.
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@DK_1 I'm asking internally to see if I can find someone to help answer your questions.
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@DK_1 okay, I received a response from a colleague. I have pasted exactly what she replied below. I hope this helps at least a little bit.