DK_1
Occasional Member - Level 2

Ticketing / Airline Approval Deadlines

Hello

 

We have travel integrated into our request workflow. When a traveller selects a fare option the airline provides a purchase-by deadline; if the deadline passes the fare is lost. Two points are causing repeated operational friction:

  • Airlines often revise the initial purchase deadline, but those updates are not reflected in Concur.
  • Our process requires at least two approvals before purchase, which often takes longer than short fare windows. If the fare expires before approvals are complete, the entire request is cancelled and cannot be reused, forcing travellers to recreate requests and reselect options.

Could you please advise on the following?

  1. Visibility threshold - Can we prevent or hide travel options whose remaining purchase window is less than 24 hours (or make this threshold configurable), so travellers are not offered fares unlikely to be approved in time?
  2. Deadline transparency - Can Concur display the estimated approval timeline or the current purchase deadline next to each fare option before selection (e.g., an “Estimated purchase cutoff: [date/time]”)? This would help travellers and approvers judge whether a fare can realistically be purchased.
  3. Multiple/partial purchases - Is there a plan to support multiple travel purchases within a single request, or to allow the request to remain active if one option expires (so the rest of the request can continue)? At present, when one ticket is lost the whole request is cancelled.

Impact: This behaviour leads to lost fares, cancelled requests, rework for travellers and approvers, delays and unexpected higher cost. Ultimately, it creates frustration across the end user base, which is viewed as a Concur system issue rather than an airline issue.

2 REPLIES 2
KevinD
Community Manager
Community Manager

@DK_1 I'm asking internally to see if I can find someone to help answer your questions.


Thank you,
Kevin
SAP Concur Community Manager
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KevinD
Community Manager
Community Manager

@DK_1 okay, I received a response from a colleague. I have pasted exactly what she replied below. I hope this helps at least a little bit.


Thank you,
Kevin
SAP Concur Community Manager
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