dzambo
Occasional Member - Level 2

Spinning on Book and Complete Screen

Has anyone experienced an issue where, after the traveler clicks Book and Complete, the page continues spinning and does not allow them to proceed to the Finalize Trip page?  The traveler is not aware that the trip has actually been booked, and the booking is then canceled within four hours.  I have suggested that travelers try logging out and back in, using a different browser, and clearing their cache, but unfortunately, none of these troubleshooting steps have resolved the issue.  I currently have a support ticket open, but they are not seeing any errors or issues reflected in their logs, so I have not been able to get to a resolution.  Has anyone experienced this issue or found a solution/workaround? Any suggestions would be greatly appreciated.  Thank you.
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