I have encountered an issue and I'm not sure if it's user error on my part or some configuration in Concur that can be changed.
After I have completed a Travel Request and it has been approved, I start the booking process of the flights, etc. However, in some cases I must book the hotel or car service outside of Concur.
In that situation, after I have booked the flights for the trip, if I choose "Skip Hotel" or "Skip Car Rental" the line items for hotel and car will be removed from the approved travel request, and the total approved amount will be lower. The audit report of the travel request will show it being approved for the original amount, and will not reflect the changes the system made in removing those line items and changing the total. In fact the audit report states: "Travel itinerary updated - since this request is already approved, the request has not been updated even though the itinerary has more current information. No action required." But it has updated the request.
There are a few references to this in the community but nothing that was resolved in a way I found helpful.
Thank-you!
