LisaMackay
Occasional Member - Level 2

Send OOP Emails to Multiple Recipients

We have an indirect relationship with Concur Travel.  We would like OOP emails on travel bookings to go to more than one emails recipient.  Our TMC is telling us that this is not possible.  But I seem to remember we were able to do this at my last company.  In additional to the traveler's direct manager, we were able to add a email for the travel team's distribution list.

Anyone able to have these OOP emails sent to more than one address?


2 REPLIES 2
KevinD
Community Manager
Community Manager

@LisaMackay I didn't see anything to add an additional email recipient, so I posted the question internally to see if it is possible. You might want to make your post in the Admin Group to see if anyone there has an idea. This forum is more read by end users and not those who woulds set up travel rules. 


Thank you,
Kevin
SAP Concur Community Manager
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KevinD
Community Manager
Community Manager

@LisaMackay I asked this question internally and here is what I was told. 

"Not in a direct way. The approval flow is determinate by the rule class, either for a manager OR for a designated person - but there is no option to add an extra person/email.

In an indirect way, the "shared inbox mail" could be added as a 2nd email to each manager/approver profile and then approval emails would go to both email addresses"


Thank you,
Kevin
SAP Concur Community Manager
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