SAP Concur still shows cancelled flight

[BrunoShirasuna]

Hi,

My company uses SAP Concur and CWT as its agency. I cancelled a flight trip by calling CWT directly and had it sucessfully removed in my account, as it no longer shows in the agency's website (MyCWT).

However, SAP Concur still shows it in my next trips and I cannot cancel it since it says to me to "contact my agency". Why is there such a syncronization problem? I even called CWT again and they checked that the trip was indeed cancelled in their system and they couldn't resolve it since it was a SAP Concur issue.

FYI it is a trouble for me since I need to book another trip in the same date but SAP Concur blocks me since there is conflicting dates.

Thanks,

Bruno Shirasuna

[KevinD]

@BrunoShirasuna did you ever get this resolved? When you click on the trip name from the Upcoming Trips, what do you see? Are there any links or options?

[Fiona991]

@KevinD this issue is also affecting me. 

I booked an Aer Lingus flight 2 weeks ago and then needed to cancel it. 
Concur asked me to reach out directly to AMEX to cancel, which I did. 
AMEX confirmed cancellation and I received a refund but the flight is still showing on Concur 2 weeks later?
I now need to book a new flight for those dates and Concur won't let me. I tried pressing 'cancel trip' under upcoming trips and it says it cannot be cancelled through Concur and to contact my agency. 

I have called AMEX 3 times now and everything is cancelled and refunded on their side. 

PLEASE HELP. 

Thank you!