Hello @new2allofthis ,
Concur requires all mandatory profile fields to be completed before allowing a booking. Some of these fields may not be immediately visible or may be located in less obvious sections.
What I would do is the following:
- Go to the profile: Profile > Profile Settings > Personal Information.
- Review the entire page by scrolling to the bottom.
- Complete personal details: full name exactly as shown on the official document.
- Verify contact information: include at least one valid phone number.
- Check the email address.
- Complete flight security details: date of birth and gender.
- Review the passport or visa section: add the information or indicate that no passport is available.
- Complete work or home address as required.
- Add an emergency contact if necessary.
- Save the changes and try again.
Possible additional issues:
- Required fields not clearly marked.
- Formatting errors in certain fields.
- Required information that can only be completed by an administrator.
If the issue persists after completing all fields, it is necessary to contact your company’s Concur administrator or technical support, as there may be restricted mandatory fields or system errors.
BR,
cj
@new2allofthis do you recall if the error message you received had a link to take you to your profile? I just looked at your profile and didn't see anything missing either. Also, at the top of the profile screen, there is a message that says your Travel Profile is maintained on the GBT Portal and provides a link for you to access that portal to make any updates. Maybe there is something required there that wasn't filled out. I say give that link a click and go to the GBT Portal to see if there is something missing there.
Thank you,
Kevin
SAP Concur Community Manager
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@ruchiguptaee sign in to SAP Concur. Click your initials in the upper-right corner. Select Settings. When the Settings page opens, go to the left-hand side of the screen and start at the top. Click the first link. It will take you to your travel profile. Scroll through all the sections. You will see required fields denoted. Make sure they are completed. Once they are, click any of the Save buttons.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
