No credit for cancelled trip

[lw3217]

Hi, 

I had a flight booked through Concur, then later cancelled it and booked a new trip with new dates. I never received a credit for the cancelled trip, and the transactions are still listed as an available expense. I reached out to my finance services and they said it's because the trip is showing up like I modified the first flight and changed it, instead of cancelling and rebooking. I have the confirmation emails for the cancellation and booking of new trip. How do i fix this and get the credit? 

[LoriL]

If you booked and cancelled the first flight on Concur/through Concur (and didn't cancel the flight on the airline's website), I would think it would eventually show up - it sometimes takes a few days on our system.
Also, if the first flight was booked in advance (# of days depends on the airline - but usually at least 2) of the flight and then cancelled within 24 hours of the booking - you *should* get a full refund instead of a travel/fare/flight credit.

If that wasn't the case, if your company uses a travel agency (eg: the company I work for uses AmexGBT), I would think that one of their agents should be able to look into it and connect with the airline to help figure it out.

Good luck!

[KevinD]

@lw3217 did this get resolved?