When testing the new AI which recommends flights in the air search results, I noticed that the AI is recommending flights based on whether there is a loyalty program listed in someone's profile. For instance, when I made a search on my profile, I was recommended only American Airlines flights even though there were cheaper flights on other airlines we have contracts with. This is due to me having an American Airlines loyalty program listed in my profile. We have policy which cannot be translated into a rule in the rule builder, such as employees not choosing flights based on brand loyalty, yet this new AI encourages them to do so.
Additionally, I have noticed that the recommendations will recommend out-of-policy flights if Anytime time preference is selected for the search. Specifically, policies relating to LLF as the LLF is not presented in the flight search results until the last page for searches that do not include a time preference. For example, I added an American Airlines and Delta frequent traveler program to my profile, then searched for flights from CMH to ORD with no time preference. The three AI recommendations displayed were AA and DL, even though UA was lower and even though the DL flight was out of policy due to it being over $100 USD the LLF.
