My travel is missing in both SAP concur mobile as in the web version

[kfir]

Hi.

I booked a trip through my firm's regular travel agency (CWT) and for the first time in ±20 travels, I 

cannot find the booked travel in both SAP concur mobile as in the web version.

I approached CWT and they said to contact SAP support, but there is no such thing on the app or the concur travel web.

What now?

[KevinD]

@kfir try signing in to SAP Concur and clicking the question mark in the upper-right corner. From the drop down menu, see if there is a Contact Support option. If so, select that to get in touch with Support. If you do not see that option, look in the Company Notes section of the SAP Concur home page. You will see some contact options there for Travel help.

[kfir]

Thanks for your response. The question mark at the top does not have "contact support" and the company notes are only about expenses and sustainability. No links to any help from Concur. Isn't there any support from Concur what so ever?