Mismatched baggage allowance

[juliebernier]

When booking a flight, I specifically chose a ticket where I could get a cabin luggage (10kg) and a checked luggage (20kg). This is the option appearing in Concur when I checked the luggage allowance. However, when trying to do the check in for my flight on the airline app (Aer Lingus), it shows my ticket is only including a 10kg cabin luggage and I have to pay more for the checked luggage. Is this normal? 

[KevinD]

@juliebernier I have seen this one other time and it was also with Aer Lingus, so that leads me to believe it is something with how they have entered their information into the GDS. I'm asking someone from our Travel team if they have come across this before.

Did you try calling Aer Lingus by chance to see what they say?

[juliebernier]

Hi Kevin,

Thank you for your answer.

I didn’t check with Aer Lingus, but I checked again on the concur travel report and noticed that the option that I picked for my flight was the “Saver” option which I think is the cheapest one. I suspect that this why the luggage was not included in my flight, because it usually isn’t for this option (when I booked other flight with Aer Lingus but not with Concur). Maybe this was a false information on the Concur booking process, or there was a communication issue between Concur and Aer Lingus.

[KevinD]

@juliebernier oh, you are right. Most saver fares do not include a free checked bag. My guess is Aer Lingus didn't publish the information correctly.