Login ID not available

[andrew-genung]

Good Day! 

I am filling in all the mandatory data, but when trying to save it is showing the message:
Login ID __________________ is not available.  The staff member believes he used his corporate email address in another SAP Concur environment that is associated with a partner.

Is there a way to verify and clear this other registration?

Thank you,

Andrew

[KevinD]

@andrew-genung you will need to do one of two things:

1. Have the employee contact their former employer and ask them to add a number or letter to the log in ID or make some change to it which would then free up the username you need to use. 

2. Contact Concur Support and have them look into it. You will need to provide the username you want to use. They should be able to find where it was used and make it so it can be freed up.