Kayak itinerary processing

[keithgosselin]

I forward my itineraries to [email protected]. 

Kayak has a good trip organizer.  

Recently, when I forward my concur itinerary with car rental and multiple hotels to the site, kayak doesn't process the email correctly.  It only processes the first item on the email.  In the past, it had no issues processing an entire itinerary email.  

Could be an opportunity for Concur Travel to contact Kayak to understand the email processing requirements or convince Kayak to modify their algorithm to handle Concur emails.  Not sure where the change needs to be made but seems like a good B2B Product enhancement.  Both Kayak and Concur are travel leaders so I can't be the only one with this issue.    

[KevinD]

@keithgosselin if you had no issues previously, then it could be something on Kayak's end. 

Honestly, you are the first person I've seen mention forwarding to Kayak. I didn't even know that was a thing. Maybe start by submitting your suggestion directly to Kayak. I don't know how many of Concur Travel users use the Kayak feature. Also, we have TripIt which is a Trip organizer app. Not sure if you have used it or not. We do have a free versions of it. 

I would think that the Kayak trip organizer would be considered a bit of a competitor, so I'm not sure we would proactively reach out to Kayak. Just being honest and transparent.