Often, when travelers or arrangers attempt to cancel a flight reservation, Concur returns an error message indicating the cancellation could not be completed. However, in most cases, the flight ultimately does cancel successfully.
We're also seeing a similar issue when changing flights. An error is presented during the transaction, but the modification is later processed successfully.
We've opened a support case with Concur but have hit a roadblock with them. I'd like to understand whether other organizations are experiencing the same behavior.
A few questions for the community:
- Are you seeing errors when cancelling or changing air reservations?
- If so, are the transactions ultimately processing successfully despite the error?
- Is this affecting all users or only certain travelers/booking scenarios?
- Have you received any guidance from Concur regarding root cause or resolution?
Any feedback would be greatly appreciated. Thanks!
