Invalid Charges

kdudley

Hi team,

Recently, I attempted to book a hotel via Concur website:

26th June
Maldron Hotel, 60 Charles Street, Manchester

I attempted to make this booking (same day) 3 times and got an error both times I was unable to book.

I never received a confirmation ID or email/outlook placeholder or nothing.

I then booked another nearby hotel which was fine however I am checking my credit card and can see that I was charged (£81.00) for this unsuccessful booking sadly.

How do I request a review/refund of this charge please? The hotel refused one but I have been incorrectly charged due to a Concur website error.

Thanks, Katie

cjmarimo

Hello @kdudley ,

If you did not receive a confirmation number, confirmation email, and cannot find the reservation in your Trip Library, the first thing I would recommend is contacting your company's Travel Administrator or your Travel Management Company (TMC) to verify whether there is any booking record (PNR) associated with the reservation attempt.

It is also worth checking whether the £81.00 charge is a final charge or simply a temporary card authorization hold. Hotels sometimes place a pre-authorization on the card, which is later released automatically if the reservation is not successfully completed.

If no reservation exists, you did not receive any confirmation, and the charge has already been posted permanently to your card, I would recommend opening a case with SAP Concur Support through your company's Concur Administrator and providing as much information as possible, including:

Hotel name.
Approximate date and time of the booking attempts.
Amount charged (£81.00).
Screenshots of the charge, if available.
Confirmation that you did not receive a reservation number or confirmation email.

Concur Support will be able to review the transaction logs and determine whether the charge originated from an error during the booking process or from a hotel-related issue.

✔️I hope this answers your question✔️

Best Regards,

CJ

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cjmarimo