Incorrect address on hotel invoices - EMEA related - Definitely DE/CH related

[sasrsc]

We have a global program with over 40 countries / 40 agencies serving us. Our German office is frequently told that the invoice provided by the hotel shows the WRONG NAME/ADDRESS. They book reservations using both GDS (Amadeus) and HRS integration. HRS has told us that Concur is sending the "global company name" and not the correct german subsidiary name. When we approached Concur about this they said to put in a SS (like that ever does any good). Are other companies having similar issues or is it just us and something wrong in our configuration.

For example:

Our hq/usa/global name is SAS Institute, but the German name is SAS Institute GmbH and in Switzerland it is SAS Institute AG

Our finance team is rejecting the invoice provided by the hotel because it's under "SAS Institute".

Is this a case of our own Finance team being particularly difficult or is this a genuine requirement (for tax purposes or something).
Is there anything can be done to ensure that any Concur reservations sends the German/Swiss name.

[KevinD]

@sasrsc I cannot speak to your entire post, but Concur Travel pulls information from the GDS systems, so I don't think the issue is Concur Travel, it is the information contained in the GDS systems. We pull what is provided. 

[sasrsc]

I understand what you're saying. I've spoken with our TMC and they haven't had this problem with other clients. We trying to reach other DE companies (with global HQ's) to see if they face a similar issue or if it's our Finance department being picky???

[AHoofe]

Hello,

I am not sure if you are still active within the same field and still have the same issues but we have them as well. Our HQ is in Germany and our financial department also insists that the correct address is stated on the invoice. We use a direct connection to HRS so the travel agency is not involved here. The addresses in Concur are correct but we still have lots of issues especially with hotels in the UK and the US. Sometimes hotels even refuse to hand out an invoice at all and they say that the traveller would get it from HRS. So my feeling is that the hotels actually just don't care.

I was wondering if you have solved your issues and if yes, how you did it? 🙂

Best regards,

Anke