Implementation- Test Group

[torimarkette]

Good Afternoon,

We are implementing SAP Concur Travel (along with Expense) and are being told that since we are already using another online booking tool with the same travel agency, we cannot hold a test or "pilot" group to test the environment before full launch. It would have to be an "all or nothing" approach. This does not seem right to our team.

This is very concerning to us and any help or advice would be appreciated. 

Thank you,

Tori

[cjmarimo]

hello @torimarkette,

It is most likely because,  when a company is already using another OBT (Online Booking Tool) managed by the same travel agency (TMC), the TMC already has a configured environment for bookings, queues, traveler profiles, centralized GDS workflow, etc.

Operating two OBTs simultaneously for the same client is generally not feasible, as it duplicates processes, creates parallel queues, and increases the risk of operational issues such as duplicate PNRs.

BR,

cj

[KevinD]

@torimarkette I want to preface my response by saying I don't know if SAP Concur allows it, but I have used training sites where we are able to set up test users that can book travel. The site isn't connected to any Travel Agency and the way the user is set up, makes it so the bookings don't really go anywhere. It allows for going through a booking and seeing if the travel rules are working correctly. 

Maybe ask whomever you are working with at SAP Concur if it is possible to have a test site with both Travel and Expense.