How can I contact travel agency?

KwangHyun · ‎Dec 11, 2025

Hello,

I asked about flight booking issue. The reply said to contact the travel agency, but I don't have information of the travel agency.

Can you inform the contact point?

I attach the related conversation below.

Regards,

Kwang Hyun Kim

--------------------------------------------------------

Flight booking is impossible
Hi,

I tried to book the flight, but failed.

Error Code: gds-20000
Correlation ID: 15254363-c45c-4cab-9a3f-8f2383282b0f

Can you resolve it?

Best regards,

Kwang Hyun Kim

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cjmarimo

Super User

yesterday

Hello @KwangHyun

I’m attaching a post from @KevinD where he talks about these kingds of errors (GDS) and recommends that you contact your travel agency.

Trying to finalize a select flight itinerary, gett... - SAP Concur Community

BR,

cj

KevinD · ‎Dec 12, 2025

@KwangHyun Hello there. We don't readily have access to who your travel agency is, but if you sign in to SAP Concur look for the Company Notes section on the home page. You might have to expand the section to see all the details. This is usually where companies post their travel agency contact phone number. Give that a try.

Thank you,
Kevin
SAP Concur Community Manager
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