I just got back from a trip. My Hotel Preferences are set to Disability. The Hotel did not get this and so did not have a handicap room available for me on the first day.
Is there something else I need to do to make sure the Hotel has that indicator and the 'Message to Hotel Vendor' field transferred to them when I make a hotel reservation?
I do not have the wheelchair indicator picked - I use a rollator, but not wheelchair. But I have to have the rails and seat in the shower.
Should I pick wheelchair? Do I have to contact hotel directly after I make reservation?
