Hotel booking issue

[jfbougel]

Hello,

Concur Travel is currently displaying the following error message when I try to book a hotel (after having selected a hotel and clicking the "Reserve Hotel and Continue" button :

"We're Sorry...
We encountered an issue that prevented us from completing your request.
We were unable to book your hotel due to the following error from the reservation system:

LINK BUSY - RETRY IN 3 MINUTES
UNABLE TO PROCESS THIS RESERVATION. TRY AGAIN *"

[KevinD]

@jfbougel I did a search for this error and what I found is that this error occurs when the reservation system has an issue communicating back to SAP Concur. I would suggest waiting a few minutes or if you need the booking done immediately, call your company's travel agency and see if they can get you booked.

[jfbougel]

Hello,

thank you very much for your reply. unfortunately, I tried several times today, at different times, and I always end up with the same error.

[KevinD]

@jfbougel hmm...that's frustrating to say the least. I would call your company's travel agency. They might be able to get you booked.

[jfbougel]

It's an option... but it doesn't solve the problem.
Is there a support that is responsible for resolving this malfunction?