Hotel Booked - Trip never finalized

[jdisney]

I have someone who went through the process of booking a trip - they found flights and hotel but never completed the trip (or cancelled it).  They have now been charged for a no-show at the hotel.  So, question is - if you book a hotel in a trip and don't finalize the airfare and just leave it sitting is the hotel considered booked?  They got no email and hotel did not have email or phone number on their listing.   Thanks in advance for any help. 

[KevinD]

@jdisney have you spoken with your Travel Agency to see if they had the booking on their end? All reservations are fulfilled by the Travel Agency, so I would think they would have a record of it. My hotel reservation wouldn't be booked until the Travel Agency does what they need to on their end to get it confirmed. I would check with them to see what they can see on their end.

If the trip was never finalized I don't see how the hotel reservation could have been made. Are you 100% sure the employee didn't do the booking separately somehow thinking they were booking both? 

Would be helpful to know exactly what the employee did during the booking. 🙂