Hilton Honors Number never gets to Hilton

Jo008mc

Why is it Hilton Honors Number never gets to Hilton, I see it in my profile, I always make sure it is in the window when booking a hotel stay. It shows on confirmation email I get after booking. But is never send the Hilton Honors Number to Hilton. Hilton is aware BCD Travel never send it and not sure why they do not and I always have to have them link it after booking. What is the use of having it in profile if it never gets past on. I book about 20 or more stays a year and it become a pain to call Hilton Honors to link all the time.

KevinD

@Jo008mc I would be frustrated as well, but if BCD isn't passing on that information, then there isn't anything SAP Concur can do about that. We are just the tool that allows you to choose your travel options, the travel agencies are the ones who ultimately fulfill the booking.

Have you tried contacting BCD and asked them about this?

Thank you,
Kevin
SAP Concur Community Manager
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Jo008mc

I thought it was one in the same I log into Concur Portal create my reservations which has all my profile info and hit submit and assume it all gets past off to hotel. I I need to go to BDC I am sure I will get the run around and it will never get resolved.

KevinD

@Jo008mc they aren't necessarily one in the same. Your Hilton Honors profile was created directly on the Hilton website, whereas your Concur profile was created within SAP Concur.

It is common for someone to set up their rewards programs under their common name. For example, someone name Richard, might go by Rich. In SAP Concur their profile would need their full name, where Hilton Honors would allow them to sign up using the name Rich. This would cause a mismatch between names from the booking done in SAP Concur and the Hilton Honors profile.

That's why @Arden-Ippolito mentioned to double-check that your Concur profile name is an exact match to what is on your Hilton Honors profile.

Thank you,
Kevin
SAP Concur Community Manager
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Jo008mc

I have checked all that In both SAP and Hilton and make sure it matches. Hilton says not being passed to them and the issue never gets resolved.

Arden-Ippolito

Ensure that the traveler name in their Concur Travel profile matches the travelers name in their Hilton Honors profile exactly. Sometimes the loyalty numbers won't link to a reservation if there is a discrepancy with the name.