Government Rates for Hotels Not Showing Still

[traveler89275]

There was a discussion few months ago that was marked as solved but is not not resolved yet. The issue still remains. When will this be fixed?

[samasuraj]

Hi   @traveler89275 

Topic: Government Rates for Hotels Not Showing Still

Please see the below. Hope this helps. 
——-  

SAP Concur Travel – Government Hotel Rates Not Showing

If Government Hotel Rates are still missing, the issue may involve GDS Rate availability, Government-rate eligibility

or Concur Travel Configuration.

Check:

1. Traveler Profile: Verify government-rate eligibility. A government per diem rate is not an available hotel booking rate.
2. Rate Codes: Ask your TMC to verify whether the same government rates appear directly in the GDS.
3. Concur Filters: Check whether rate filters or company travel policies are hiding eligible rates.
4. Concur Configuration: Check rate filters, hotel content sources and company travel settings.
5. Hotel Inventory: Confirm participating hotels offer government rates for the selected dates.
6. Hotel/GDS: Confirm government rates are loaded and available for the selected dates.
7. New Travel Experience: Check whether the issue affects the new booking interface, legacy interface, or both.
8. SAP Concur Support: Reopen the previous support case or submit a new case referencing the unresolved issue.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[KevinD]

@traveler89275 the solved post was about Marriott government rates specifically. 

I suggest calling your company's travel agency. They should be able to provide some insight as to whether it is a configuration issue or a GDS issue.