I am experiencing a persistent flight selection error in SAP Concur Travel with error code FOPF-00012, which is preventing any booking from being completed.
Issue Details:
- I have made several successful bookings in the past without issue. Problem began 4-5 days ago.
- Error occurs during flight selection (after search results load)
- Happens for all origins and destinations, for example:
- JFK → MSP
- EWR → MIA
- LGA → BOS
- Occurs with both:
- One-way bookings
- Round-trip bookings
- Happens across all date ranges tested:
- 1 day out
- 60+ days out
Scope / Impact:
- Affects both desktop and mobile versions of Concur
- Issue has been ongoing for 5 days
- Preventing self-service travel booking and causing:
- Reliance on agency phone bookings
- Increased cost and inefficiency
Troubleshooting Completed:
- Deleted and re-added payment method → No improvement
- Verified issue is not card-related:
- Travel agency successfully booked on behalf of user using the same credit card
- Booking populated correctly in Concur after ticketing
Key Observation:
- Since a live agent can complete bookings using the same profile and payment method, this appears to be a Concur system issue (likely profile, policy, or booking engine related) rather than a payment failure.
Request:
- Has anyone encountered error FOPF-00012 before?
- Are there known causes (e.g., profile corruption, travel policy configuration, GDS sync issues)?
- What steps are recommended to resolve quickly?
This is becoming urgent as it is impacting upcoming business travel.
