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steiergroup
Occasional Member - Level 2

Errors Changing Car and Hotels

It's getting frustrating when I am unable to make date/time changes cars and hotels after submitting. Our travelers schedules change frequently and used to be able to go in and make modifications. I've had issues with hotels for quite some time and usually have to cancel and rebook the hotel or recently, I've just been going to the vendor directly to make the change. Now, the car seems to be doing the exact same thing to me. I get the message below and no one can seem to tell me what's going on. Any one else have these issues. I'm now starting to get a few issues on flights too. 

Car Change Reservation Message

steiergroup_0-1742832031980.png

 

Hotel Message Error Starts with this and gives me the unable to retrieve information and need to contact the hotel then agree and says the rate is unavailable. So, I cancel and rebook exact same thing at same price when it says it's not available. FRUSTRATING!! 

steiergroup_1-1742832211585.png

steiergroup_2-1742832285301.png

 

Anyone have issues like this because it's frustrating and I can figure out if it's with Concur or our travel companies issues within Concur. I'm struggling and about ready to book in vendor sites directly. I thought Concur was to be an easy process to book everything but I feel its becoming harder to use. 

 

1 REPLY 1
KevinD
Community Manager
Community Manager

@steiergroup I would submit this to Concur Support so you "get it on record" and have them look into it.


Thank you,
Kevin
SAP Concur Community Manager
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