Concur Travel Reporting

[Harsha]

Hi All,

Concur Travel has been mandatory for all business travel since the beginning of this year; however, some employees continue to book outside the platform. At this stage, we are focusing on education rather than escalation to drive compliance.

I am attempting to generate a report comparing bookings made through Concur Travel versus those made externally. The report includes a “Booking Source” field, but it appears to populate as “Concur Travel” only when an itinerary is attached; otherwise, the field is blank. For example, one employee booked all flights through Concur Travel, yet only one flight is identified as such in the report, with the remaining flights showing a blank booking source. Concur Support has been unable to clarify the logic behind this.

Does anyone know whether travel itineraries automatically flow from Concur Travel to Concur Expense, or must they be attached manually by the expense submitter?

Regards,

Harsha

[TS1]

You might be better off posting in Concur Expense forum. However, your TMC should have reports you can pull for all their bookings including those made via Concur. Those reports would show Booking Source (ex. "Concur" or "online"). I hope someone else can answer your Concur Expense question as I do not use it.

[KevinD]

@Harsha itineraries can flow to Concur Expense. I say "can" because it is something that must be turned on in your site. 

Can you screenshot the data items on your report please? I'd like to take a look. 

[Harsha]

Hi @KevinD,

Thank you. We have an existing support ticket with Concur support. Please see case number 27147072. I will message you separately as well regarding this.

Regards,

Harsha