Concur Pricing - Issue - WN, DL, UA, AS

brenda_skogen

Hey is anybody else seeing fare discrepancies in Concur? I've tested several markets against airline direct websites and am finding that Concur pricing is higher in every instance, even when applying our corporate agreements. Is anybody else seeing this same thing?

KevinD

@brenda_skogen I need to comment here because I don't want people reading your post thinking Concur controls airfare pricing. I'm not saying that is what you are saying, but someone might read it that way. We show prices published by the different Global Distribution Systems. The reason the pricing might be different from what you see directly with the airlines websites might be due to how your company configured Concur Travel.

Thank you,
Kevin
SAP Concur Community Manager
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brenda_skogen

Hi Kevin, I asked another counterpart who uses Concur with a different agency to check on their end too - same result. So it seems to me not a coincidence that all our settings are wrong. I had opened a ticket over an hour before and reported this to my account manager and have heard nothing back on either. So I was curious if anybody else is seeing similar things besides us and the counterpart I asked to look on their side. I can reach out to more TM's if that's helpful to get this resolved. LMK

brenda_skogen

And I also confirmed with our agency they can see accurate pricing in the GDS/Sabre so yes agree it might be related to settings but then we need someone to look into it at Concur.