Hi @mouchana ,
With reference to the support article below, it is possible that the "Allow Auto Cancel of trips that require approval" setting is currently enabled for your Concur site, which may be causing the trips to be automatically cancelled.
In this case, you may need to disable this setting and verify whether the issue is resolved. For this I would recommend raising Concur support ticket and request assistance with disabling the setting.
I'm also attaching below standard document link for your further reference purpose:
https://help.sap.com/docs/concur-request/concur-request-professional-edition-administration-guides/a...
@KevinD - Can you please help checking whether this setting is enabled or disabled for Mouchana's Concur site.
Article Number | 000056484 |
Title | Why did an Offline-Booked Trip get Cancelled Immediately after Receiving the Approval Email? |
Details | Approver was attempting to approve an offline-booked trip immediately after receiving the Approval Email, however the trip was also already cancelled by Concur's Automatic Trip-Cancel Service. Why is this? |
Resolution/Answer | - The ticketing time-limit should not be on the same date of importing the trip to Concur
- You can disable the "Allow Auto Cancel of trips that require approval" option from the travel configuration using these steps below:
- Click Administration > Travel (on the sub-menu) > Travel System Admin and access the desired client travel configuration.
- Look for the setting 'Allow Auto Cancel of trips that require approval' and un-check.
- Click Save
|
Cause | Ticketing time-limit and the trip imported date to Concur is on the same date.
|
Additional Information | Please refer to our auto cancel guide page "3" for details |
If this answers your query, then please mark solution as accepted!
Thanks!
Regards,
Pooja
