This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
Canceling hotel
I needed to change my hotel based on new information after my original booking. My new hotel added fine and shows up as confirmed. But canceling the previous hotel doesn't take in the Concur tool. After selecting the cancel link I then click the box to confirm I understand the rules then hit continue. Concur processes things for a bit before bringing up the itinerary but the canceled hotel still appears. After clicking continue there isn't an error message. This is using Edge browser but the same thing happens in Firefox. Any ideas short of calling in for help?
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
- Mute
- Subscribe
- Bookmark
- Report Inappropriate Content
@lueth I suggest calling your travel agency to confirm if the hotel was canceled. You could also call the hotel directly. As long as either of them show the cancelation, you should be good.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.