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Cancel trip 15 min after the creation and still pass on the amex card
I made a mistake.
When I applied on Concur, I created a new trip, and started with the hotel, (For the START event) because I knew places were limited.
To make a short story, once booked, I wanted to add plane tickets.
I tried three times with no success, it still had a suspicious error.
So i decided to add an additional trip for the plane tickets.
But i accidentally take a wrong fly...
I cancel the trip like 15 minutes after, and create a new trip with the good plane ticket this time.
But like 3 days after, the 4 plane tickets (the 2 trips) pass the Amex Card...
I dont really know what to do about it...
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@JeanLafrance the first thing I would do is call AMEX and see if they can reverse the charges since they were accidental. If they cannot, then I would speak with your manager to see if you they will allow you to keep the plane tickets and use them at a later time. You would need to call the Airlines and get a credit with them. That way the next time you book, you can use the Airline credit.
Thank you,
Kevin
SAP Concur Community Manager
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This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
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@JeanLafrance the first thing I would do is call AMEX and see if they can reverse the charges since they were accidental. If they cannot, then I would speak with your manager to see if you they will allow you to keep the plane tickets and use them at a later time. You would need to call the Airlines and get a credit with them. That way the next time you book, you can use the Airline credit.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.