Can't select from all saved frequent traveler programs when booking a flight

LuRoTa

Hello,

I've set up three airline frequent traveler accounts in my profile: Air France FlyingBlue, Lufthansa Miles & More, British Airways Executive Club

When booking a Lufthansa flight, I would obviously like to select the frequent traveler account from Lufthansa, but I can only select the AirFrance one:

Why is this the case?

I have already tried to delete and re-create the frequent traveler details for Lufthansa, initiated a new booking etc. -> always the same

KevinD

@LuRoTa for now I would go through the booking, then call your company's travel agency to have them add it to the booking. I just posted your issue internally to see if I can get some details on why you aren't seeing Lufthansa as an option.

[Update] Apparently my colleagues have submitted cases regarding this issue, so it isn't just happening to you. For now, have your travel agency go in and add your number to the booking.

Thank you,
Kevin
SAP Concur Community Manager
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Mike00

This is happening to me too with Alaska Airlines. I have their frequent flier program in my profile. But when i make a booking with them it does not appear as an option in the drop down. Further when I try to add them they do not appear on the list of Airline options. I've traveled almost weekly for 12 years via SAP and never had this issue until the past week. New itineraries will not allow me to add my Alaska Airlines frequent flier number to the reservation, and i have to call the airline after the fact and get it manually attached. Please fix this Concur!

KevinD

@Mike00 this is a known issue and is being looked into.

Thank you,
Kevin
SAP Concur Community Manager
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ras6347

When will this be resolved?

OptevaTM

Any updates on this issue?

KevinD

@OptevaTM from what I read, our development team deployed a fix that resolved the issue.

Thank you,
Kevin
SAP Concur Community Manager
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cjmarimo

Hello @LuRoTa @KevinD @OptevaTM @ras6347 @Mike00

How many frequent flyer programs do you have?.
I don’t remember where, but I seem to see somewhere that SAP Concur allows up to 5 frequent flyer programs, but not all of them can be visible during booking if there are conflicts.

BR,

cj