Can an inactive user account be reactivated?

[rhondalwood]

Hello -

A user who previously left the company was just re-hired. Presumably, their email address (which is used as the CTE Login Name), manager and all contact information will be the same as they were before.

• Can I simply reactivate their inactive account by deleting the content of the Account Termination Date and updating the Account Activation Date to their re-hire date?
  • Will I need to create a new password for their initial login to the reactivated account?
• Or will a new account have to be created?
  • If a new account has to be created, can the user's same email address still be used as their CTE Login Name, or will the system recognize it as a duplicate and require a unique CTE Login Name?

I appreciate any guidance you can give!

Thank you,

Rhonda

[KevinD]

@rhondalwood just remove the Termination Date to reactivate the profile. You probably need to either set them a temporary password or have them go to the SAP Concur Sign In screen, enter their username, click Next, then use the Forgot Password? link to reset their password. 

[Arcemo]

Hello, I am trying to sign in, but I am not being allowed due to an inactivate account, would yo please be able to re-activate me?

Thanks

[KevinD]

@Arcemo hello there. Because this community isn't part of Concur Support, we do not have anyone who can reactivate you. I would suggest speaking with your direct manager to see if they can let you know who to contact at your company to get the account reactivated. If they don't know, I would suggest reaching out to either your HR, Payroll or Finance departments as they are usually the ones in charge of administering SAP Concur.