Booked United flight, it showed 1 free checked bag on Concur portal, but said I have to pay on app

[insung100]

Hi, 

I booked myself a united flight via Concur portal and it showed 1 free check bag (se e the pic). However when I check my ticket on United app. It said

I have to pay $35/bag. Any idea what happen? And who I should talk to United customer service or  Concur agent? Thanks