Approval pending issue on Concur as previous manager was retired

[sungjini72]

As previous manager was retired, Concur approval was stuck under previous manager. How can it be proceed with new manager or upline manager? 

[PoojaKumatkar]

Hi @sungjini72 ,

There are 2 options available:

1. You can ask user to recall the expense report and re-submit it again. With this, system will pick up new manager for approval.

2. You can ask finance or expense processor team member to approve it from processor queue. As a processor they can approve the report on behalf of that retired approver so that expense report can move to the next step in approval flow.

If this answers your query, then please mark solution as accepted. 

[KevinD]

@sungjini72 just so I am clear, are you talking about an expense report approval or a travel booking approval? I'm asking because you posted in the Concur Travel forum. 

If you are asking about expense report approval, then what @PoojaKumatkar has replied with are your two options. If you are asking about a Travel approval, then there is a different option for this. You would need someone with Travel Administrator permissions to reassign the approval. 

Please let me know if this is Expense or Travel related. 

[sungjini72]

Firstly, recall/re-submit couldn't reslove my issue and our case is a travel booking approval. I don't know how to find the right person with Travel Administrator permissions. Could you elaborate on it regarding how to escalate it in Concur tool?