An error occurred (Error code: ar-40000)

h379793 · ‎Mar 13, 2025

Hello,

I'm currently unable to book travel due to the following error:

Does anyone know the solution to this? There is another post about this same issue, but no solutions were given.

Thank you

KevinD · ‎Mar 14, 2025

@h379793 you should call your travel agency and provide them the error details and the details of what airline and flight details you were trying to book.

Thank you,
Kevin
SAP Concur Community Manager
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HeatherHealey

Hi Kevin, we recently had one of our travellers using the online booking tool receive this 'ar-40000' error as well just last week.

When I researched the error, it appears it was occurring last year and is still occurring now. As recommended, I have connected with our TMC to investigate on their side. What is most curious is we have many completed bookings on the tool with no issue; however, out of the blue, this 'ar-40000' error pops up for a user.

Is it a Concur Travel glitch or is it related to the new Evolution of Travel instance? I remain curious!

Heather