Amtrak/Rail - Booking for a Guest

williamba

We checked with our agent product integration team and the error in Concur "rail booking for a guest is not available at this time" is not something that they may assist with. What is Concur doing to resolve this as we can't pay offline transaction fees (3x as much) with our agent for booking guest train reservations on Amtrak that was never an issue before.

KevinD

@williamba have you submitted a Help ticket to Concur Support? With an error like this, it isn't necessarily a global error and could only be happening in your site. That is why submitting a help ticket is always the way to go. It ensures SAP Concur is made aware of the issue.

If you haven't done so, I would submit the help ticket as soon as you can.

Thank you,
Kevin
SAP Concur Community Manager
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williamba

Hi Kevin,
I submitted a ticket as you requested and all I got from Concur Support was that the guest booking is indeed not available. We only do so many of these types of bookings but it seems a little bit unreasonable to not have a solution to this as we will now have to book offline with our agent and pay a $30 transaction fee as opposed to a $10 online booking transaction fee which for a $150 Amtrak ticket seems unreasonable.
Thanks, Will