Airfare Reservation Failure

[ncannata]

I am trying to book airfare, but when I go to reserve a ticket I get the following error message:

There are plenty of seats on both legs of the trip, and when I go to search again the flights are still there so they're valid. BCD travel can also see the flights are valid when I call. I have tried selecting these flights without selecting seats as well and that doesn't resolve the issue. I have to reserve these flights over the phone and pay a $45 fee to do so, so any help on what's going on here would be much appreciated.

[KevinD]

@ncannata I would suggest submitting a Help ticket to Concur Support and have them look at this. 

[ncannata]

@KevinD Thank you for the reply. How do I do that? I've been looking around for a while and can't seem to find it.

[KevinD]

@ncannata well...that's where things are a bit tricky. If your company has our User Support Desk service, then you would see the Contact Support option in the Help menu that is accessed when you are signed in to SAP Concur and click the question mark icon in the upper right. If you don't see Contact Support there, then you will need to contact whomever at your company is the SAP Concur site admin and have them submit the ticket. Site admins are usually people in either the Finance, Accounting, Payroll or HR departments. Also, when you are signed in, see if there is a Company Notes section on the SAP Concur home page. Some companies provide help contact information in this section. 

Let me know if you need further assistance.

[Joia]

Would love to hear what Support tells you on this.  I've had users report this same issue as well (we're with BCD too.)

Thanks