Admin Change

pmrauscher

The previous company administrator no longer works at our company and access to their email was lost.

I was able to contact help and they said that i could send a signed letter confirming a necessary change to the admin needs to take place on company letterhead. I could, according to the call center employee, do this in response to an email they sent with a case number attached.

I never received this email, and it is not in my Junk folder. Does anyone know a contact email that could handle these types of inquiries?

KevinD

@pmrauscher do you have the case number? If so, could you provide it to me and I'll look at the case notes.

Thank you,
Kevin
SAP Concur Community Manager
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pmrauscher

Thanks for the follow-up. I was informed by the call center operator that I would receive the case number via email.

KevinD

@pmrauscher I looked up your email address and I see three cases associated to it, but they are all in a closed status. I'm looking into contacting someone internally to help get this sorted out.

Thank you,
Kevin
SAP Concur Community Manager
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PeterLSLovakia

Hi, I have the same problem for case Request ID: 6JK7.

The approver no longer works for the company.

Can you please take a look at this?

thx

KevinD

@PeterLSLovakia is that your own request or someone else's? If the approver no longer works for the company, then your site administrator needs to assign you or whomever owns the request a new Request approver.

Thank you,
Kevin
SAP Concur Community Manager
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