APAC Functionality - Amadeus, Qantas, NDC

[JHTravel]

We have a global Concur site that supports the North America, European, and APAC regions.  We recently went live with T2 in NA for rental cars and hotels only.  We are holding off on airfare as we are heavy Southwest users and need Concur to solve for access to direct fares as well as meetings etc.  The purpose of my post today is to discuss a recent conversation I had with my travel agency in APAC and more specifically Australia.  They have indicated that there are several issues related to changes in the market that are causing both travel agency and user booking issues.  They have reached out to Concur, but it does not seem as though there is a roadmap to resolve these issues.  Can anyone provide any insights on how your company is dealing with these topics?  Also, does anyone know if Concur has published their roadmap to Amadeus compatibility with T2?  Please see the issues below:

• Qantas will be rolling out NDC content on July 1, 2025.  This is currently not supported by Concur.  When will this be supported and will there be any additional costs associated with the NDC content?  It is my understanding that Concur is the only booking tool in the region that does not have a solution for this.
• Virgin Australia recently rolled out a new fare matrix for a new "Lite" fare.  This fare does not include baggage fees.  Since this roll-out, Concur no longer displays any other fares. What is the timeline for the resolution of this issue?
• Support of One-Way Faring - Our travel agency was told that T2 would no longer support one-way faring in the new travel platform.  Is this true?  If so, this is a big issue for our teams in Australia since this is common practice.

Any feedback that can be provided is helpful.  Thank you in advance.

[KevinD]

@JHTravel I'm sharing this with my Travel contact to see if I can get some answers. 

[KevinD]

@JHTravel see my colleague's answers in red. Also, this information should be contained in our Release Notes, so if you haven't read those for April, I would recommend doing so. Also, May's release notes should be coming out shortly. 

• Qantas will be rolling out NDC content on July 1, 2025.  This is currently not supported by Concur.  When will this be supported and will there be any additional costs associated with the NDC content?  It is my understanding that Concur is the only booking tool in the region that does not have a solution for this. Qantas NDC will be released for Sabre with the May release, alongside the ANZ market enablement.
• Virgin Australia recently rolled out a new fare matrix for a new "Lite" fare.  This fare does not include baggage fees.  Since this roll-out, Concur no longer displays any other fares. What is the timeline for the resolution of this issue? All airline content and fares/brands will be supported with the new experience. We are not enhancing T1. Once they enable this, they will see all content.
• Support of One-Way Faring - Our travel agency was told that T2 would no longer support one-way faring in the new travel platform.  Is this true?  If so, this is a big issue for our teams in Australia since this is common practice. Concur Travel will support one way faring with the May release, alongside the ANZ market enablement. This is a new and improved view that will replace the “flex faring” view in the legacy experience.

[JHTravel]

Thank you for your response.  I have one more question.  Our APAC platform is on Amadeus not Sabre.  Does the answer to your first question still hold true?

[SuzanneMush]

@KevinD I need some clarification on the below as I am a bit confused. In red are your comments from a previous post in this thread. If QF is rolling out NDC content on July 1, how is it available now via Concur/Sabre in the May release? 
"Qantas will be rolling out NDC content on July 1, 2025.  This is currently not supported by Concur.  When will this be supported and will there be any additional costs associated with the NDC content?  It is my understanding that Concur is the only booking tool in the region that does not have a solution for this. Qantas NDC will be released for Sabre with the May release, alongside the ANZ market enablement."

[KevinD]

@SuzanneMush I believe what that means is with the May release Concur Travel is ready for the NDC content coming July 1st. Most likely we updated Concur Travel in anticipation of the NDC content for Qantas. That way when the content is rolled out in July, there won't be any interruption in service with Concur Travel. 

[JHTravel]

Thank you Kevin,

Unfortunately, this does not solve our issues.  We are not on Sabre.  We are on Amadeus.  When is the expected roll-out for Amadeus?

[KevinD]

@JHTravel I'm asking about this. I'll let you know what I hear back.