We have a global Concur site that supports the North America, European, and APAC regions. We recently went live with T2 in NA for rental cars and hotels only. We are holding off on airfare as we are heavy Southwest users and need Concur to solve for access to direct fares as well as meetings etc. The purpose of my post today is to discuss a recent conversation I had with my travel agency in APAC and more specifically Australia. They have indicated that there are several issues related to changes in the market that are causing both travel agency and user booking issues. They have reached out to Concur, but it does not seem as though there is a roadmap to resolve these issues. Can anyone provide any insights on how your company is dealing with these topics? Also, does anyone know if Concur has published their roadmap to Amadeus compatibility with T2? Please see the issues below:
- Qantas will be rolling out NDC content on July 1, 2025. This is currently not supported by Concur. When will this be supported and will there be any additional costs associated with the NDC content? It is my understanding that Concur is the only booking tool in the region that does not have a solution for this.
- Virgin Australia recently rolled out a new fare matrix for a new "Lite" fare. This fare does not include baggage fees. Since this roll-out, Concur no longer displays any other fares. What is the timeline for the resolution of this issue?
- Support of One-Way Faring - Our travel agency was told that T2 would no longer support one-way faring in the new travel platform. Is this true? If so, this is a big issue for our teams in Australia since this is common practice.
Any feedback that can be provided is helpful. Thank you in advance.
