Vendor credit memo in Invoice Capture

[IPCEurope]

Good afternoon,

We've recently started using Concur invoice capture and are slightly confused by how the credit notes are being processed. Capture recognises them as a 'negative invoice' and makes the nett and gross amounts negative, however, the tax element stays positive. This transaction would never process like this and we've been told by our coach that we have to manually change the tax amount to a negative amount. Surely a system as sophisticated as Concur would know to make all values negative?

Has anyone got any experience or information on how this should work?

Thanks

Nicole

[MelissaS]

Hi Nicole! 

I would suggest working directly with your Invoice Capture resource (assigned to your account). They can verify that the amounts should all be captured as negatives for credit memos. You can log a ticket or email them directly.

Thanks!

Missy